The expertise, the workarounds, the judgment calls that make your business run well are all there. They're just living in people's heads rather than in a format anyone else can use. Employees spend nearly 20% of their working week searching for information that already exists somewhere inside the business. The knowledge is there. It just needs to be unlocked.

The biggest barrier to AI transformation isn't the technology. It's the knowledge that never gets written down. When that knowledge remains uncaptured, AI can only automate the documented version of work, not the reality. The organisations that succeed with AI will be the ones that turn this uncoded layer of expertise into structured, usable knowledge

Your CIO thinks the organisation is ready for AI. Your COO disagrees by a factor of five. The COO is right. This blog explains why that gap exists, what operations leaders can see that technology leaders can't, and what to fix before the next AI investment lands on the same problem.

Most organisations are spending heavily on AI while systematically destroying the one thing AI needs to work: the accumulated knowledge of how their business actually operates. This post explains why, and what to do instead.

A layoff that precedes knowledge capture is not a transition to AI. It's a downgrade to a worse version of what you had, with higher capex. Understand what this means.

When we started Sugarwork in 2022, we set out to solve a problem every organization faces: the most valuable knowledge lives in people's heads, not in documentation.

When a state government agency realized nearly 100 senior leaders would become eligible for retirement within 18-24 months, they weren’t just facing a staffing issue. Rather, they were on the verge of losing decades of employee knowledge: documented and undocumented insights, institutional memory, and the context behind critical decisions.

Sugarwork recently worked with an $800MM Nasdaq-listed leading supplier of medical devices and components to niche markets in the health care and medical industry. It had around 750 employees, of which one third — the engineering and R&D department — were college-educated in engineering or related fields, and the other two thirds were highly skilled blue collar workers. 

David Battat led an $800MM Nasdaq-listed medical supplies company as CEO for nearly 14 years until its acquisition in August 2024. He made the initial decision to partner with Sugarwork to ensure the organization could retain knowledge from highly-skilled, hard-to-find employees. But he quickly realized that Sugarwork was also a strategic tool. We asked him a few questions about his view on Sugarwork from a management perspective. 

Supergoop is a fast-growing CPG company that has taken a new approach to skincare, by making SPF fun and easy to wear. It integrates sunscreen into a wide range of skincare and beauty essentials, ensuring that each product is highly personalized to suit different skin types and lifestyles.

The main types of GenAI enterprises are using today, and how a new approach can help speed up employee onboarding, improve customer retention, and reduce labor costs.

Aging is affecting every aspect of business operations — but the message just hasn’t gotten through to business leaders.

We are excited to announce that Sugarwork has successfully completed a System and Organization Controls (soc) 2 Type II audit, performed by Sensiba LLP (Sensiba).

Learn about an under-the-radar risk which, if managed properly, can be an enormous opportunity to set you up for success.

The average large US business loses tens of millions in productivity each year due to inefficient knowledge sharing. So how can you transform this into an opportunity?

Appen is a publicly listed company (ASX:APX) powering innovative AI applications for global brands such as Microsoft, Amazon, Google, Salesforce, Oracle, and more. Their expertise is in model tuning, validation, and benchmarking to ensure enterprise AI models enhance customer experience.

We spoke to Mo Chahdi, Global VP of Employee Experience at Appen, about how the business leveraged Sugarwork to speed up employee onboarding and time to productivity, and its value to management teams wanting to understand how knowledge and productivity are shared across the organization.