Stop the knowledge drain
through restructuring

Any restructure poses a strategic risk, as valuable knowledge is lost when skilled employees leave or move to other teams. Sugarwork enables you to capture tacit knowledge in a structured way, and with this knowledge generates instantly-usable documentation.

Goodbye ad hoc processes.
Hello structured knowledge capture.

Through a restructure, organizations typically try to capture what knowledge they can with the tools they have at hand, such as the intranet or even Google Docs. But unstructured processes and tools that are not built for the purpose mean that valuable knowledge walks out the door.

With Sugarwork, organizations have an AI-powered solution that provides a structured approach to capture undocumented knowledge, gives management an overview of progress, and translates captured knowledge into documentation that can be leveraged instantly by remaining employees.

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Choose a template or create your own, and track progress through the process

Select pre-built templates to capture knowledge or customize questionnaires according to your needs.

Management is able to keep an eye where the organization is in the process, and the depth and quality of knowledge being captured.

Screenshot of an AI-generated report titled "AI Generated Output" created by Otis Pierce on March 12, 2024. The report features a color-coded chart and a chat interface with questions about Sally's expertise and best practices in QA, presented by Sugarwork AI.

Access knowledge in the format most suitable to your needs

Choose which formats you want to leverage for your captured knowledge. Choices include process overviews, process mapping visualizations, RACI documents, and checklists.

Or, employees can access the knowledge they need through conversational AI.

How it works

  • Employees share targeted knowledge through video, guided by structured conversation templates.

  • Sugarwork captures the conversations, and generates documentation from them, in your preferred formats.

  • Employees access knowledge as needed, through documentation outputs or with conversational AI.

What our customers are saying

Portrait of a smiling man with short dark hair wearing a light blue collared shirt with a subtle polka dot pattern, standing in an indoor setting with a blurred neutral background.

“Sugarwork helped Appen reduce onboarding time by 70%”

Mo Chahdi, Global VP of Employee Experience

Need to retain institutional knowledge through restructuring?

Get in touch to discuss how Sugarwork can help!
Drop us a message at hello@sugarwork.com